SETUP STEPS

• Empty printer, light, and supplies tubs of their contents

• Keep contents organized

• Place the printer on the upside down garbage can

• Stack the empty printer, lights, and supply tubs

• Wrap the tubs with the black cover

• Place laptop on stacked tubs

• Plug in all cords

SETUP / BREAK DOWN EXPECTATIONS

• Arrival to first photo >>> 50 minutes 

• Equipment break down to your vehicle >>> 20 minutes

Zebra ZXP3 Settings

• Open Devices from the Start menu

• Click on Printers & Scanners

• Click on Zebra printer, and select Manage

• Click on Printing Preferences

• Click the Front K Panel Options button and check all the settings:

  • • Black Panel Extraction Type is set to Print all black data

    • Apply Black Extraction On has everything checked under it

    • Print Black with K Panel has the Full card option checked

    • Click OK on all windows to save and exit settings

• Make sure the card thickness dial is set to 30mm on the printer Setup

• Plug it in

• Connect the printer to the computer

• Go over loading and unloading supplies

• Go over the printer cleaning process

• Clean printers every Tues and Thurs

• Do a thorough clean every 2 weeks

• If you need to restart the computer, pull all cords except the power cord and restart. Plug cords back in.

• Watch the video to the left for an efficient and effective flow of traffic when photographing subjects. 

• Set up the printer to your right behind the umbrella so the subject enters from your left side and exits out your right to collect their ID card

• Then have subjects line up by your computer so you can communicate with the person seated as well as the next person getting their picture taken

Picture Day Schedule

• Have the schedule open on your computer or phone

• As classes come down, highlight the row in yellow

• This allows the office to monitor our progress, as well as your office/branch manager

Process

• Scan their Camera Card to bring up their student information in CapturePost

• Call the student by name to make sure you have the correct card

• Scan their envelope

• Scan Validation1, Validation2, Validation3 if applicable to your school. This information can be found on your ID Card Summary in your job box. 

• Take their picture - make sure you have a good one

• Hit F10 to print an ID card

• Hit Ctrl+S

• Slate approximately every 50 frames. This makes it easy to locate/fix any mistakes.

How to Slate

• CTRL+N 

• Select the _slate folder 

• Enter "Slate" in the last name field

• Enter current frame# in the first name field

Learn the common pitfalls and how to avoid them

• Hair

• Posture

• Glasses

• Expression

• Clothing

• Backgrounds

• Miscellaneous

• Special Needs

For students who are getting their first picture taken:

This process is the same as original day.

• Use a pre-filled-out camera card or fill out a camera card for the student

• Scan or look up the student’s camera card in the TNJ

• If the student is not in the system, hit Ctrl+N to create a new record. Fill in all of the required fields.

• Take the student’s picture. Make it a great one. They will NOT get the opportunity for a retake on another day.

Wants retake, but adding retouching/personalization/package upgrade:

1. Follow the retake day procedure.

2. DO NOT scan in the new envelope OID when they are paying for retouching or personalization. Simply write a note on the job sheet with the student’s name and the upgrade.

Wanting Original Day Pictures but paying on retake day:

Some customers will try to give you an envelope and ask to get the original day picture for the order. DO NOT scan the OID and match it to their data. It will not generate a picture package for them from rtk day.

• Look up the student’s record to make sure they had a picture taken. If they have one then...

  • Label it with a Prior Day Order sticker.

  • Do not bundle it with the other envelopes, but do send it with the job shipment.

  • Send to Mr. Green with the job. They will handle it from there.

• If there is not a record of a picture from original day...

  • Take their picture

  • Follow the process as described above with the addition of a note on the job sheet

    • Example: “Johnny Smith wants to order ORG pictures, the envelope is marked with prior day order sticker. I could not find a record from the original day so I took his picture again. If it truly is not present then process picture from retake day.”

  • Note: If the student has not taken a photo the Image_ID field will be blank.

Student never received ORG pictures, so they were sent to retakes:

Some customers will order late and have not yet received their package by retake day or there is the possibility the order got missed.

• Look up the student’s record to make sure they had a picture taken.

• Check for an ORD

• If there is an ORD

  • Write the student’s name, grade, teacher (elementary only) and get a parent/guardian phone number from the office and place this on the job sheet. 

  • Customer support will research and contact the parent. 

  • Alternatively, direct the student to Customer Support via QR Code or mydorian.com/support, search their school, and click HELP 

• If there is  no ORD

  • They may have ordered late

  • Take their picture as a new record - (Ctrl+N) and make their grade ZNA

  • Write the student’s name, grade, teacher (elementary only), and get a parent/guardian phone number from the office on our Customer Support form. 

  • Send this information to your branch office manager to forward to customer support. This package will not be delivered with retake day packages as this is a longer process.

Before Leaving the School

• Have the office do a last call. Keep one unit set up for 10-15 minutes after the announcement is made. Before closing down, remember to do your End Slate:

  • Ctrl + N and select your Slate folder

  • Label it like the beginning slate

  • Take a picture of the slate card

• **If someone comes down after both kits are torn down, offer to set up again but also inform them that it can be done on Retake Day.

F8 Report

• Go to Edit > Find Images > Setup

• Check Unmatched images

• Check More than (1) image matched

• Check Matched item where the following (@code)

  • This field should be @Student_ID and is blank is checked

• Hit F8 or Shift + F8 and fix any issues

• Clean up Red Flags by figuring out why 2+ images share the same data file and fix it accordingly:

  • If it's a duplicate of the same student, hit Ctrl + N and put the image into Slate folder. Fill out Dup in the last name field

  • If it's two different students, go through your camera cards and figure out who is who.

• Compile a list of students with missing ID #’s and ask the school office for the correct information. Once this information has been added to the student's file, remember to hit save.

Envelopes

• Keep envelopes neat! They are fed through a cutter that's set to cut each envelope in the same spot. If you don't keep them organized, someone else has to fix it.

• Tear away the top part of the envelope

• Fold over the envelope flap

• Stack facing the same direction

• Bundle every 25

Save to the USB Drive

• After saving your job and closing the TNJ, copy and paste your entire job folder from your desktop onto the thumb drive outside of the starting data folder.

• When it is done copying, open the TNJ job files from the thumb drive and run the Check Images Report on each 1000 series to ensure that all the files have transferred successfully.

  • Open the TNJ from the USB

  • Go to Report

  • Select Check Images

• Hit Safely Remove Hardware to eject the thumb drive before unplugging from the laptop.

• Drag folder to the Completed Jobs folder on the desktop.

• Fill out the End of Day Report found in your Calendar Event.

  • Include a setup picture

  • Add Job Notes so OM’s can attach it to Salesforce

  • Propose changes for next time

  • Tear down equipment and make sure it's returned to its proper place.

• Clean up shoot area

• Check out at the office

Filling Out the Job Sheet

• Completely fill out with the correct start frames, finish frames, photographer names, cameras/USB #, and envelope counts.

• If anything out of the ordinary happened (photographically), a note needs to be written in the Notes field. Alert your manager to any specifics you note.

  • Use names when referencing images

  • Report image issues

  • Note special requests, but use sparingly. Not all messy faces can be retouched. 

  • Describe problems that occurred on-site that could impact image quality.

Turning In the Job

• • Save a copy of the shoot on the studio server.

  • Place bundled envelopes in bag with copy of the Job Sheet and put into your studio's green bucket.

  • In another bag, place the original Job Sheet, USB drive and camera cards and put into your studio's job bucket.

  • For 2-day shoots:

    • Ship the envelopes or "Green" with a copy of the job sheet indicating it is Day 1 of 2 in the notes section.

    • Keep the Job files until the end of the final shoot day and follow normal turn-in procedures.

Picture Day Synopsis Form

• • Each calendar event contains a link to a Google Form collecting feedback about the day

  • You are strongly encouraged to complete the form daily as this feedback is used to plan future picture days at the school

  • Attach a photo of the photo setup location

  • Feedback examples

    • Schedule too fast/slow/just right

    • Location too small, inadequate power, etc

    • Asked to move after setup

    • Parent helpers not provided, but needed in the future

    • Admin or office staff mentioned a service item, ID card or other account item or question