UNIVERSAL GUIDELINES & EXPECTATIONS

Dress code

• • Polos or dress shirts/blouses are the preferred attire. Color is branch dependent, please check with your manager if there are specific colors required.

  • Business casual dress is acceptable and includes: slacks, knee-length skirts or dresses, collared shirts or blouses

  • Employee badges must be worn at all times during shoots

  • Jeans are acceptable for ACT shoots only

  • Athletic wear and open-toed shoes are unacceptable

Office Access

• Use your key, code or fob to access the studio equipment

• Notify your branch manager immediately if you lose your key or fob

Professionalism

• • As a guest in the school, help to accommodate schools with their requests as they are made.  If you are ever uncertain about a specific request a school may have, contact your branch manager for guidance. 

  • Above all else, create a fun, welcoming and respectful environment for all the different customers that we work with on a daily basis.  

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou 

• Be positive and flexible! Show enthusiasm and eagerness to learn new skills and tackle projects.

• Respect each other’s time and our customer’s time. Complete your work efficiently and effectively.

• Help out your co-workers! Be someone who takes the time to invest in others and demonstrate your dedication to the company/team and not just your own personal gain. 

Ensure You Have Your Job Box

• • Thumb drive with TNJ, PITs, PNGs, validations, etc.

  • Camera cards 

    • UG = one set of cards

    • UG/CG = two sets of cards

    • PP = no cards (unless we are photographing everyone)

    • PP/CG = one set of cards (two if we are photographing everyone)

    • CG = one set of cards

    • GRAD = one set of cards

    • GRAD/CG = two sets of cards

  • Job Sack

  • Job Box Checklist (printed from FileMaker)

  • Summary page with job information and ID card designs (UG events only)

  • Order forms with the correct pricing and packages noted by package code (eg: OU1)

Review the calendar event

• • You will receive event invitations about a week in advance

  • Accept the invite so that it appears on your personal calendar

  • Email your manager immediately if you have a scheduling conflict 

  • Verify that the times at the top of the event match the details within the event, notify your Office Manager if there is a discrepancy

  • Review the event when you are first assigned, and then again the night before in case the location or times have changed

  • Reach out to your Office Manager if clarification is needed

End of Day

• • Please be aware that the end time of each picture day is approximate

  • There may be unexpected delays that will extend the day

  • Break down, paperwork, and drop shipping will add time

  • Please do not schedule after-work activities before 5:30pm to avoid any conflicts

Stock supplies within your kit if needed

• • Pens, rubber bands, zip-ties, batteries, envelope bottoms, pink camera cards, combs, parent helper coupons

Check equipment

• • You need your golf bag, bucket, light case, backpack, printer case, and supply tubs. Make sure you have all of your equipment per inventory list/photo. 

• Check in with front office 

  • Introduce yourself and fellow photographers

  • In some cases, the only person you will see in the morning is the custodian. Remember to check-in with the office once they arrive.

  • Verify setup location

  • Verify the schedule

  • Let staff know they can direct questions to you or our customer support line (see below)

• Determine traffic flow

• Go over helper responsibilities: Parent Helpers (Fall)

You will be asked questions you may not know the answer to on picture day. When this happens, it's okay to say that you're not sure. Please direct the parent or school staff member to either your office manager or our customer support line. 

Office Manager

• • Picture Day Confirmations & Details

  • Account Management

  • Service Items

  • Picture Day Data

  • Picture Day Schedules

Customer Support 

• Questions regarding orders, new or prior, can be directed to our customer support team

  • The QR code included in your job box leads to our website at mydorian.com

  • Online ordering can be placed by searching the school name, finding the picture day, and clicking Order

  • Online chat support is available by clicking the Help button associated with the picture day

  • English & Spanish phone agents are available at 800.826.3535